It seems like a simple enough concept. Every business owner knows it, and the smart ones drill it into their employees. Customer service is king, and the customer is always right, not necessarily because he or she really is always right, but because he or she is the customer and has other places to spend their money.
But in the end, customer service is not so simple. Think back to the last time you purchased something at a retail discount store. If you had a question, it might have been difficult to find someone who knew enough about the item to provide an answer — or who even cared to find someone who could.
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