2% of Humanity

I once had the responsibility to be the Customer Service responder for all calls to the CEO of a pretty big company, my job was to try and resolve the situation and make the customer happy.

The one thing I learned was that there is just no pleasing some people, I would even send them cash of more value than the product and their time was worth. Still they always found something new to complain about.

The CEO said something once and I have never forgotten it, "There is about 2% of humanity you never want to do business with, unfortunately you don't know who they are until you ARE doing business with them."

This article from Fortune Small Business brought these thoughts to my mind. In fact this topic would be a good one for a blog: Employees from Hell

Here is a taste of the article:

About a month into her new job, Normal started missing work. She seemed to have several sick relatives. Rule felt particularly sorry for her new employee when Normal said she had to take a long leave for a family funeral over the winter holidays.

Mysterious packages started arriving at the office, addressed to unknown recipients. That always seemed to happen on days that Normal was out, and Rule had them sent back. "At first, nobody made any connections," Rule says.

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